In the focus

Decent work in the digital era: call centre workers in the Western Balkan

 

Tanja Jakobi

 

Tanja Jakobi is the executive director of the Public Policy Research Center. She joined the CENTER in 2010 as a researcher and media expert, and assumed the role of the executive director in 2016. Her research interests are focused on labour markets, discrimination at work and precarisation. She has been writing about living standard in transitional economies, precarisation and collective organising in the media, poverty alleviation, education and access to labour markets of vulnerable groups. As a researcher she is currently focused on impact on new technologies on the labour market, labour contacts and unionization. She is a member of the Sector Skills Council for the social sciences, journalism, and information, an expert and consulting body that advises the Ministry of Education, Science and Technological Development of the Republic of Serbia on the needs for qualifications on the Republic of Serbia labour market.  

Apart from beeing executive director, Tanja writes on digital economy and online platform work. She co-created the GigmeterTM, the first instrument for assessing the socio-economic status of digital workers (men and women) from Serbia, and co-edits its Serbian and regional editions.

She holds MAs in business journalism and philosophy from the Baruch College (US) and BA in philosophy from the University of Belgrade (Serbia).

Newest publication

Preliminary assesment: Impact of Covid19 on platform work in Serbia

Gigmetar special report, June 2020. Authors: CENTER Team

Svetlana Đurđević Lukić PROGRAMME AND FOUNDATION

Uncertainty and vulnerability of the individual in the 21st century is the focus of CENTAR’s Human Security Programme. Building on foundations set by the recently departed co-founder and longtime director of CENTAR, Svetlana Đurđević Lukić, CENTAR regards security as a human right and advocates for construing a society in which every individual will have opportunities to reach their potential. Svetlana had a talent of pioneering the introduction of many topics – primarily concerned with the security of vulnerable groups – into security discourse within Serbia. Fostering this approach, starting from 2016, CENTAR, as part of its foundation named after the late Svetlana, holds a competition with the goal of inspiring young researchers to examine modern day threats.